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What are the steps to book the staff?
- You can reach us through email at xs@xsstaffing.com, by phone at 725-250-4664, or by requesting a quote here (interlink).
- Please provide us with basic event details, including the event type, date, time, location, estimated guest count, and the specific responsibilities for the staff.
- Our team will get in touch with you within 15 minutes with additional questions to ensure we can create a quote that meets your event's requirements and fits your budget.
- If you're happy with the quote, we will begin scanning our roster to find the best candidates for your event.
- We will confirm the availability of the required staff within 24 - 48 hours.
- Once the staff's availability is confirmed, the invoice will be shared with you (we offer online payment via ACH, wire transfer and CC)
- Once payment is received, we will book the required staff for your event — you can still modify the event details after completing the payment.
- We will send you the first confirmation 48 hours before the event, ensuring the event details has not changed.
- A second confirmation will be sent 24 hours prior to the event, including the names of the assigned staff.
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How do I know how many staff members I need?
- Figuring out how many staff members you’ll need for your event can feel a bit tricky, especially since every event is unique and has its own set of requirements. Things like venue size, event type, guest count, event objections and other important details play a big part in deciding the right staff count.
- Our team of event specialists is here to help you navigate these details and develop a personalized staffing plan that will perfectly suit your event's needs.
- Feel free to contact us via email at xs@xsstaffing.com, by phone at 725-250-4664, or by clicking here to request a quote (interlink).
- You can also explore these articles (interlinking to the related blog posts) in the XS Blog for additional insights.
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Can I request specific staff's skills?
- Yes, you absolutely can request specific staff attributes such as looks, age, language, and other skills. Our agency provides a diverse range of staff members, and clients can choose a team based on a customized photo selection. This way, you can ensure that the selected staff meets the specific needs and preferences for your event.
- Based on the staff count, it typically takes 24-48 hours to compile a staff photo selection, which includes scanning the roster and checking staff availability for the specific date and time.
- We will then share a link to the staff profiles available for your event, allowing you to hand-pick the best matches that fit your event objectives.
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Can I see the staff assigned to my event prior to the confirmation?
- Yes, you can review the assigned staff to your event prior to the event date. We understand the importance of ensuring that the right team is in place for your event. Once the staff is booked and confirmed, we will provide you with their details. If you have any preferences or requests, feel free to share them with us ahead of time!
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How do you handle emergencies during events scheduled outside of your office hours?
- During events scheduled outside of our office hours, we have an emergency protocol in place. Our offices are located on the West Coast and are available for emergencies over the phone until 9 PM PST. Should an urgent situation arise, our event team is trained to handle various scenarios and can provide immediate support as needed.
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Is it necessary to make an advance payment to book the services?
- Yes, it is necessary to make an advance payment to book our services. Bear in mind that our staff's availability changes every hour. Processing the deposit gives you peace of mind that you will get the best candidates booked instantly after we receive the payment.
- The full payment should be submitted no later than 48 hours prior to the event to secure the staff. This policy ensures that everything is confirmed and ready for your event. We can also accommodate last-minute requests with notice of less than 24 hours.
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What’s your cancellation policy?
- If a client cancels the event more than 72 hours before the event, the client has a choice to keep the amount for the next event with us or request a full refund.
- If a client cancels staff within 72-48 hours before the event, we will offer a 50% refund.
- However, if the cancellation occurs 24 hours or less prior to the event, a 100% cancellation fee will apply.
- We value the time of our staff; when we secure them for your events, they reserve that time in their calendars and may forgo other opportunities. We cherish our relationships with our team, as they are the core of the events and contribute significantly to their success. For events canceled with less than 48 hours' notice, we compensate our staff for their commitment.
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What happens if the scheduled staff member doesn't arrive at the event?
- To prevent any no-shows, we verify the staff's commitment to your event three times: 7 days, 48 hours, and 24 hours before the event. If a scheduled staff member does not arrive at the event, we have a comprehensive database of qualified personnel ready to step in. In such cases, we will promptly send a replacement to ensure that your event continues smoothly and without disruption. For larger teams, we always have extra staff members on standby, just in case someone is a no-show.
Created by the people for the people
About us
Events are dynamic and ever-evolving, much like art! To fully embrace this elegance, we put our energy into being creative and staying adaptable. This flexibility allows us to think outside the box and bring in new ideas, ensuring that we craft a unique and creative approach that perfectly fits each client’s needs.
We are the agency created by the people, for the people. We bring together a team of knowledgeable experts with a wide range of skills in catering, hospitality, promotions, conventions, production, and entertainment.
We believe that talent knows no age; instead, we focus on hiring industry experts who are genuinely passionate about creating seamless event experiences for our clients. We believe in the power of connection and strive to create experiences that resonate with everyone involved. Our clients’ satisfaction is our top priority, and we're here to support you every step of the way.
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By the people, for the people
We are a team built by the people, for the people. Our focus is to keep our clients happy while creating a positive workplace for our team. We value our employees for their unique skills, and we offer them above-average compensation for their talents. We believe that the happy and valued team will make each event a success.
Local Expertise
We are a local company based in Las Vegas and Los Angeles. Our office team is also based in the city and fully understands the city's ins and outs, such as traffic, parking, and other details. Our team of local experts will assist you in coordinating event details with the booked staff, ensuring that all city-specific nuances are fully considered.
Flexible pricing strategies
Every event is unique, and budgets can vary, so we offer flexible pricing options to meet the diverse needs of our clients. This strategy not only helps us capture more business opportunities but also creates additional job openings for our team.
Experts of all ages and looks
We believe talent isn't defined by age; we're focused on bringing on board passionate industry experts who are dedicated to creating exceptional event experiences. We are looking for knowledgeable professionals with diverse skills in areas like catering, hospitality, promotions, conventions, production, and entertainment.
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Merry Christmas from the XS Team!
This holiday season, let us elevate your gatherings with our exceptional event staffing services!
May your Christmas be filled with joy and laughter — and we will help you create unforgettable moments that will leave lasting memories!
Wishing you a Merry Christmas and a prosperous New Year fulk of memorable celebrations!
